I was the only customer at the shop for nearly 35 minutes waiting for my inspection to be done. No one came in and said anything to me whatsoever the whole time. When I asked to get something from my car, I noticed that the inspection had been printed and it was just sitting there on the dashboard, no one was handling my car at the time. I went outside to take a phone call, no one was serving my car the entire time on a 20 min phone call. I go back to my car to put stuff back into it there was no one servicing the car. I finally asked what was going on and they proceeded to scrutinize my entire car top to bottom. One of the employees decided I needed a lecture on Catalytic Converters. Wouldn’t stop talking even after I said I was aware of the problem. I told them everything that was wrong with the car before they even touched it, made me wait over an hour for “results”, charged me for the “diagnostic” that I literally gave them the results of. My point is that they just wanted my money. If the man that helped me was an honest person, he would not have told me the diagnostic was necessary. I hate to assume the worst but I am a female and I felt like that was a predetermined mindset that I don’t know anything about the car I’m driving. Once I commented on the wait time and the unnecessary diagnostic and denied the (extreme) charges for additional service, he got very short with me. He called another employee to pull the car around and the employee yelled, “What?! Are you kidding me?” Like they had just lost out of a big ticket idiot. The additional diagnostic charge was completely unnecessary and SHOULD have been addressed after the inspection failed. Which by the way failed on the strangest thing (one part was valid and is a $12 repair mind you) that I have ever been told. I’ve been driving since I was 14 years old...know what an inspection requires! After denying the additional service and checking out my (supposed to be $7.50 inspection bill) new, unexpected $157.80 bill, the employee at the register no longer spoke to me and the employee that pulled my car out of the bay literally FLUNG my door open and walked away. Not only would I like my money back, but I would love to tell everyone I know to NEVER go to this auto repair shop. Terrible service, poor customer service, sexist, and terrible time management.
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- Driver's Auto Repair - Conroe